QA Findings and Required Responses

QA shall notify local offices on State-prescribed forms of the review findings for each sampled active and negative case. Brief descriptions of the review findings shall be given with references to applicable rule sections. A. When the review findings document no error and/or only other observations have been noted, a response is not required by the local office; however, any observation that affects the payment accuracy must be corrected and a claim or restoration established in accordance with Sections 4.801.2 and 4.702. The report of review findings shall be retained in the case record. B. When the review findings document that an error resulted in ineligibility, over-issuance, under- issuance, or an incorrect negative action, the local office shall take action to correct any errors discovered within ten (10) calendar days. If the local office disagrees with a review finding then a response should be sent to the State Department for further review. C. Upon receiving the local office's response to the QA review findings, the State Department shall review the action taken by the local office and either concur with the QA findings; concur with the local office rebuttal; or concur/disagree with the corrective action taken by the local office. 1. The local office shall be notified of the final QA review findings. 2. Upon receipt of final notification of the results of the findings, the local office must take corrective action to terminate ineligible households within ten (10) calendar days, restore lost benefits, or establish a claim in accordance with Sections 4.801.2 and 4.702. D. Local offices are required by the State Department to report twice a year to the State Department the status of all QA review findings that required case corrections.