EBT Card Replacement
A. CO/EBTS debit cards for eligible recipients will be replaced when reported lost, stolen, or non- functioning. Replacement of cards will occur within three (3) business days of notification by the recipient. B. Local offices may have replacement cards over the counter or through a transmission to the CO/EBTS contractor requesting mail issuance. Local offices shall not charge a fee if the replacement is issued by mail or the original card is inoperable due to no fault of the client. Local offices shall not charge a fee if the client is being recertified, and if, during the period of non- participation, the client has destroyed, lost, or damaged the original card. C. Local offices shall not collect replacement fees by debiting a recipient's SNAP account.