Replacement of EBT Cards Lost in the Mail or Stolen Prior to Receipt by the Household
4 rules
Local offices shall comply with the following procedures in replacing EBT cards reported lost in the mail or stolen from the mail prior to receipt by the household. A. Determine if the EBT card was mailed, if sufficient time has elapsed for delivery, or if the card was returned in the mail to the local office. B. Issue a replacement EBT card and new PIN. C. Take other action, such as correcting the address on the master issuance file by updating the households mailing and/or home address within the automated system.