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us-co/regulation/10-ccr-2506-1/4.160.1 — State Department and Local Office Responsibility · Axiom

State Department and Local Office Responsibility

5 rules

A. The State Department shall maintain records of complaints received. These records shall be obtained via submission from local offices on a frequency set forth by the State Department. These records will be reviewed on an office-by-office basis at least annually. The local office shall analyze complaint records for any potential or actual patterns of deficiencies and shall include descriptions of those patterns with its submitted materials. Complaints lodged directly with the State Department shall be triaged by the Department. Appropriate complaints shall be referred to the relevant local office for resolution. B. When requested by the State Department, the local office shall be responsible to respond to any complaint no later than the response date specified by the Department in the forwarded complaint. “Respond to” refers not only to acknowledgement of receipt, but also the successful completion of the resolution criteria outlined by the Department in the complaint. C. The State-level complaint system shall include notification to the complainant, either verbally or in writing, of the action taken in resolving the complaint. Notification to the complainant shall be accomplished within the following time frames: 1. Complaints involving expedited services shall be investigated and a response provided to the complainant no later than three (3) business days following the date the complaint was received by the State Department. 2. All other complaints shall be investigated, and a response provided to the complainant no later than thirty (30) calendar days following the date the complaint was received by the State Department. D. If a complaint can be resolved through the fair hearing process, the State Department shall advise the complainant of the process for requesting a fair hearing and offer the complainant assistance to request a fair hearing. The State Department may require the local office to provide the same offer of assistance to the complainant.

in view

Whole section

Encodings · 5

expedited_services_complaint_response_business_day_limitCO reg. 4.160.1 · parameter

10 CCR 2506-1 section 4.160.1(C)(1)

name: expedited_services_complaint_response_business_day_limit
kind: parameter
dtype: Count
source: 10 CCR 2506-1 section 4.160.1(C)(1)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: parameter
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
          excerpt: no later than three (3) business days
versions:
  - effective_from: '2025-10-01'
    formula: '3'

other_complaint_response_calendar_day_limitCO reg. 4.160.1 · parameter

10 CCR 2506-1 section 4.160.1(C)(2)

name: other_complaint_response_calendar_day_limit
kind: parameter
dtype: Count
source: 10 CCR 2506-1 section 4.160.1(C)(2)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: parameter
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
          excerpt: no later than thirty (30) calendar days
versions:
  - effective_from: '2025-10-01'
    formula: '30'

state_level_complaint_notification_timeframe_metCO reg. 4.160.1 · derived

10 CCR 2506-1 section 4.160.1(C)

name: state_level_complaint_notification_timeframe_met
kind: derived
entity: Complaint
dtype: Judgment
period: Day
source: 10 CCR 2506-1 section 4.160.1(C)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: formula
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
      - path: versions[0].formula
        kind: import
        import:
          target: >-
            us-co:regulations/10-ccr-2506-1/4.160.1#expedited_services_complaint_response_business_day_limit
          output: expedited_services_complaint_response_business_day_limit
          hash: sha256:local
      - path: versions[0].formula
        kind: import
        import:
          target: >-
            us-co:regulations/10-ccr-2506-1/4.160.1#other_complaint_response_calendar_day_limit
          output: other_complaint_response_calendar_day_limit
          hash: sha256:local
versions:
  - effective_from: '2025-10-01'
    formula: |-
      complaint_investigated_and_complainant_notified_of_action_taken
      and (
          (
              complaint_involves_expedited_services
              and business_days_following_state_department_receipt_until_response_provided <= expedited_services_complaint_response_business_day_limit
          )
          or (
              not complaint_involves_expedited_services
              and calendar_days_following_state_department_receipt_until_response_provided <= other_complaint_response_calendar_day_limit
          )
      )

local_office_forwarded_complaint_response_completedCO reg. 4.160.1 · derived

10 CCR 2506-1 section 4.160.1(B)

name: local_office_forwarded_complaint_response_completed
kind: derived
entity: Complaint
dtype: Judgment
period: Day
source: 10 CCR 2506-1 section 4.160.1(B)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: formula
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
versions:
  - effective_from: '2025-10-01'
    formula: >-
      state_department_requested_local_office_response_to_forwarded_complaint

      and
      local_office_acknowledged_receipt_by_department_specified_response_date

      and
      local_office_successfully_completed_department_resolution_criteria_by_specified_response_date

fair_hearing_complaint_process_assistance_offeredCO reg. 4.160.1 · derived

10 CCR 2506-1 section 4.160.1(D)

name: fair_hearing_complaint_process_assistance_offered
kind: derived
entity: Complaint
dtype: Judgment
period: Day
source: 10 CCR 2506-1 section 4.160.1(D)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: formula
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
versions:
  - effective_from: '2025-10-01'
    formula: >-
      complaint_can_be_resolved_through_fair_hearing_process

      and state_department_advised_complainant_of_fair_hearing_request_process

      and
      state_department_offered_complainant_assistance_to_request_fair_hearing

▸rulespec code

Shown source

regulations/10-ccr-2506-1/4.160.1.yaml

Displaying the canonical repository encoding.

View on GitHub

Rules

expedited_services_complaint_response_business_day_limit

Parameter

source: 10 CCR 2506-1 section 4.160.1(C)(1)

- name: expedited_services_complaint_response_business_day_limit
  kind: parameter
  dtype: Count
  source: 10 CCR 2506-1 section 4.160.1(C)(1)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: parameter
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
            excerpt: no later than three (3) business days
  versions:
    - effective_from: '2025-10-01'
      formula: '3'

other_complaint_response_calendar_day_limit

Parameter

source: 10 CCR 2506-1 section 4.160.1(C)(2)

- name: other_complaint_response_calendar_day_limit
  kind: parameter
  dtype: Count
  source: 10 CCR 2506-1 section 4.160.1(C)(2)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: parameter
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
            excerpt: no later than thirty (30) calendar days
  versions:
    - effective_from: '2025-10-01'
      formula: '30'

state_level_complaint_notification_timeframe_met

Derived

source: 10 CCR 2506-1 section 4.160.1(C)

- name: state_level_complaint_notification_timeframe_met
  kind: derived
  entity: Complaint
  dtype: Judgment
  period: Day
  source: 10 CCR 2506-1 section 4.160.1(C)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: formula
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
        - path: versions[0].formula
          kind: import
          import:
            target: >-
              us-co:regulations/10-ccr-2506-1/4.160.1#expedited_services_complaint_response_business_day_limit
            output: expedited_services_complaint_response_business_day_limit
            hash: sha256:local
        - path: versions[0].formula
          kind: import
          import:
            target: us-co:regulations/10-ccr-2506-1/4.160.1#other_complaint_response_calendar_day_limit
            output: other_complaint_response_calendar_day_limit
            hash: sha256:local
  versions:
    - effective_from: '2025-10-01'
      formula: |-
        complaint_investigated_and_complainant_notified_of_action_taken
        and (
            (
                complaint_involves_expedited_services
                and business_days_following_state_department_receipt_until_response_provided <= expedited_services_complaint_response_business_day_limit
            )
            or (
                not complaint_involves_expedited_services
                and calendar_days_following_state_department_receipt_until_response_provided <= other_complaint_response_calendar_day_limit
            )
        )

local_office_forwarded_complaint_response_completed

Derived

source: 10 CCR 2506-1 section 4.160.1(B)

- name: local_office_forwarded_complaint_response_completed
  kind: derived
  entity: Complaint
  dtype: Judgment
  period: Day
  source: 10 CCR 2506-1 section 4.160.1(B)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: formula
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
  versions:
    - effective_from: '2025-10-01'
      formula: >-
        state_department_requested_local_office_response_to_forwarded_complaint

        and local_office_acknowledged_receipt_by_department_specified_response_date

        and
        local_office_successfully_completed_department_resolution_criteria_by_specified_response_date

fair_hearing_complaint_process_assistance_offered

Derived

source: 10 CCR 2506-1 section 4.160.1(D)

- name: fair_hearing_complaint_process_assistance_offered
  kind: derived
  entity: Complaint
  dtype: Judgment
  period: Day
  source: 10 CCR 2506-1 section 4.160.1(D)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: formula
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
  versions:
    - effective_from: '2025-10-01'
      formula: |-
        complaint_can_be_resolved_through_fair_hearing_process
        and state_department_advised_complainant_of_fair_hearing_request_process
        and state_department_offered_complainant_assistance_to_request_fair_hearing

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State Department and Local Office Responsibility

5 rules

Official source

graph ↗build calculator ↗

in view

Whole section

Encodings · 5

expedited_services_complaint_response_business_day_limitCO reg. 4.160.1 · parameter

10 CCR 2506-1 section 4.160.1(C)(1)

name: expedited_services_complaint_response_business_day_limit
kind: parameter
dtype: Count
source: 10 CCR 2506-1 section 4.160.1(C)(1)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: parameter
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
          excerpt: no later than three (3) business days
versions:
  - effective_from: '2025-10-01'
    formula: '3'

other_complaint_response_calendar_day_limitCO reg. 4.160.1 · parameter

10 CCR 2506-1 section 4.160.1(C)(2)

name: other_complaint_response_calendar_day_limit
kind: parameter
dtype: Count
source: 10 CCR 2506-1 section 4.160.1(C)(2)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: parameter
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
          excerpt: no later than thirty (30) calendar days
versions:
  - effective_from: '2025-10-01'
    formula: '30'

state_level_complaint_notification_timeframe_metCO reg. 4.160.1 · derived

10 CCR 2506-1 section 4.160.1(C)

name: state_level_complaint_notification_timeframe_met
kind: derived
entity: Complaint
dtype: Judgment
period: Day
source: 10 CCR 2506-1 section 4.160.1(C)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: formula
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
      - path: versions[0].formula
        kind: import
        import:
          target: >-
            us-co:regulations/10-ccr-2506-1/4.160.1#expedited_services_complaint_response_business_day_limit
          output: expedited_services_complaint_response_business_day_limit
          hash: sha256:local
      - path: versions[0].formula
        kind: import
        import:
          target: >-
            us-co:regulations/10-ccr-2506-1/4.160.1#other_complaint_response_calendar_day_limit
          output: other_complaint_response_calendar_day_limit
          hash: sha256:local
versions:
  - effective_from: '2025-10-01'
    formula: |-
      complaint_investigated_and_complainant_notified_of_action_taken
      and (
          (
              complaint_involves_expedited_services
              and business_days_following_state_department_receipt_until_response_provided <= expedited_services_complaint_response_business_day_limit
          )
          or (
              not complaint_involves_expedited_services
              and calendar_days_following_state_department_receipt_until_response_provided <= other_complaint_response_calendar_day_limit
          )
      )

local_office_forwarded_complaint_response_completedCO reg. 4.160.1 · derived

10 CCR 2506-1 section 4.160.1(B)

name: local_office_forwarded_complaint_response_completed
kind: derived
entity: Complaint
dtype: Judgment
period: Day
source: 10 CCR 2506-1 section 4.160.1(B)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: formula
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
versions:
  - effective_from: '2025-10-01'
    formula: >-
      state_department_requested_local_office_response_to_forwarded_complaint

      and
      local_office_acknowledged_receipt_by_department_specified_response_date

      and
      local_office_successfully_completed_department_resolution_criteria_by_specified_response_date

fair_hearing_complaint_process_assistance_offeredCO reg. 4.160.1 · derived

10 CCR 2506-1 section 4.160.1(D)

name: fair_hearing_complaint_process_assistance_offered
kind: derived
entity: Complaint
dtype: Judgment
period: Day
source: 10 CCR 2506-1 section 4.160.1(D)
metadata:
  proof:
    atoms:
      - path: versions[0].formula
        kind: formula
        source:
          corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
versions:
  - effective_from: '2025-10-01'
    formula: >-
      complaint_can_be_resolved_through_fair_hearing_process

      and state_department_advised_complainant_of_fair_hearing_request_process

      and
      state_department_offered_complainant_assistance_to_request_fair_hearing

▸rulespec code

Shown source

regulations/10-ccr-2506-1/4.160.1.yaml

Displaying the canonical repository encoding.

View on GitHub

Rules

expedited_services_complaint_response_business_day_limit

Parameter

source: 10 CCR 2506-1 section 4.160.1(C)(1)

- name: expedited_services_complaint_response_business_day_limit
  kind: parameter
  dtype: Count
  source: 10 CCR 2506-1 section 4.160.1(C)(1)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: parameter
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
            excerpt: no later than three (3) business days
  versions:
    - effective_from: '2025-10-01'
      formula: '3'

other_complaint_response_calendar_day_limit

Parameter

source: 10 CCR 2506-1 section 4.160.1(C)(2)

- name: other_complaint_response_calendar_day_limit
  kind: parameter
  dtype: Count
  source: 10 CCR 2506-1 section 4.160.1(C)(2)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: parameter
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
            excerpt: no later than thirty (30) calendar days
  versions:
    - effective_from: '2025-10-01'
      formula: '30'

state_level_complaint_notification_timeframe_met

Derived

source: 10 CCR 2506-1 section 4.160.1(C)

- name: state_level_complaint_notification_timeframe_met
  kind: derived
  entity: Complaint
  dtype: Judgment
  period: Day
  source: 10 CCR 2506-1 section 4.160.1(C)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: formula
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
        - path: versions[0].formula
          kind: import
          import:
            target: >-
              us-co:regulations/10-ccr-2506-1/4.160.1#expedited_services_complaint_response_business_day_limit
            output: expedited_services_complaint_response_business_day_limit
            hash: sha256:local
        - path: versions[0].formula
          kind: import
          import:
            target: us-co:regulations/10-ccr-2506-1/4.160.1#other_complaint_response_calendar_day_limit
            output: other_complaint_response_calendar_day_limit
            hash: sha256:local
  versions:
    - effective_from: '2025-10-01'
      formula: |-
        complaint_investigated_and_complainant_notified_of_action_taken
        and (
            (
                complaint_involves_expedited_services
                and business_days_following_state_department_receipt_until_response_provided <= expedited_services_complaint_response_business_day_limit
            )
            or (
                not complaint_involves_expedited_services
                and calendar_days_following_state_department_receipt_until_response_provided <= other_complaint_response_calendar_day_limit
            )
        )

local_office_forwarded_complaint_response_completed

Derived

source: 10 CCR 2506-1 section 4.160.1(B)

- name: local_office_forwarded_complaint_response_completed
  kind: derived
  entity: Complaint
  dtype: Judgment
  period: Day
  source: 10 CCR 2506-1 section 4.160.1(B)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: formula
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
  versions:
    - effective_from: '2025-10-01'
      formula: >-
        state_department_requested_local_office_response_to_forwarded_complaint

        and local_office_acknowledged_receipt_by_department_specified_response_date

        and
        local_office_successfully_completed_department_resolution_criteria_by_specified_response_date

fair_hearing_complaint_process_assistance_offered

Derived

source: 10 CCR 2506-1 section 4.160.1(D)

- name: fair_hearing_complaint_process_assistance_offered
  kind: derived
  entity: Complaint
  dtype: Judgment
  period: Day
  source: 10 CCR 2506-1 section 4.160.1(D)
  metadata:
    proof:
      atoms:
        - path: versions[0].formula
          kind: formula
          source:
            corpus_citation_path: us-co/regulation/10-ccr-2506-1/4.160.1
  versions:
    - effective_from: '2025-10-01'
      formula: |-
        complaint_can_be_resolved_through_fair_hearing_process
        and state_department_advised_complainant_of_fair_hearing_request_process
        and state_department_offered_complainant_assistance_to_request_fair_hearing