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37 information about SNAP, provide application assistance using CO Peak Pro and follow up with clients as needed. Project 2f Call Center – Mile High United Way Total App Goal 500 Project Change Report Total 40 Low-income individuals and families accessing multiple services and resources, adult and youth homeless, elders, disabled veterans, students, indigenous. Supports the 211 Help Center in providing SNAP Outreach services, including the dissemination of information about SNAP and SNAP application assistance. The 211 Help Center also, in addition to phone calls, utilizes its chat and texting platforms to support and disseminate information to clients who contact 211 for food assistance and information regarding SNAP eligibility on pre- recorded messages that callers hear when on hold. SNAP Outreach services are provided in English and Spanish, and all 2-1-1 Navigators have access to the Language Mile High United Way / 84-0404235 NO Monthly, the Call Center – Mile High United Way will provide Hunger Free Colorado with the data necessary to complete the Monthly Outreach Reporting, including the number of new applications, redeterminations and change of information. Hunger Free Colorado will support them in analyzing this data to inform project management and modify program practices as necessary. Additionally, beyond initial and ongoing training and support, Hunger Free Colorado will conduct at least one site visit each year to ensure the Call Center – Mile High United Way complies with all State and Federal SNAP Outreach rules and have proper billing and reporting practices in place.