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○ Enrolled in at least one allowable EF activity, and ■ This includes being enrolled in the Job Retention activity. ○ Been offered reasonable and necessary supportive payments to participate in an EF program activity or find employment. ● Closed: When a client who was working with EF is no longer eligible for SNAP benefits. ● EF-Complete: When an EF-Enrolled client has successfully completed the agreed-upon goals in the ISP and communicates that they no longer need the EF program. ● EF-Declined Program Services: When an EF-Enrolled client meets one or more of the following three criteria: 1. Stops engaging in program participation and/or stops responding to contact attempts by the EF PO. ■ In these cases, EF POs must conduct the following two actions before ending a client’s EF plan with the “EF-Declined Program Services” program status: ● Complete and document in case comments at least two follow-up attempts (through email, phone, or written notification) over a 60-day period. ○ Note: EF POs can document one hour of case management services for unsuccessful contact attempts. ● If the client does not respond to follow-up attempts, close out the client’s activities using the EF Closure Reasons: Not Completed and Unable to Complete Guide. 2. Notifies the EF PO that they are no longer interested in EF. 3. Is enrolled in a suitable activity that supports their career goals, but the client does not meet program or activity requirements, including but not limited to: i. Showing up to required virtual or in-person events like training, workshops, or case management appointments. ii. Not meeting program standards or client conduct expectations. iii. Consistently not meeting the EF program’s level of effort. iv. Not progressing in the agreed-upon goals in the ISP. ■ In these cases, EF POs must conduct the following actions (if possible) before ending a client’s EF plan with the “EF-Declined Program Services” program status: ● Update the ISP to better reflect the client’s needs. ● Create clear, specific, and measurable goals with the client. ● Document the discussion and plan updates in CBMS case comments. ● EF-Provider Determination: When the EF PO does not offer the activity or service to which the client was referred, does not offer the client’s desired supportive payments, or the client does not have the skills required for the activity. Last updated: July 9, 2026

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