Colorado WIC Program Policies and Procedures Section 9: Food Delivery Accountability and Control Revised: 01/01/2020

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Food Benefit Redemption

Policy: WIC participants are provided with tools to assist them in redeeming food benefits.

Regulation: 7 CFR 246.12 Food delivery methods. Colorado WIC Program policy

Procedure/Additional Guidance: At the store the endorser/alternate shopper should:  Ensure s/he has the eWIC card, the Colorado WIC Food List & Shopping Guide, and knows their WIC food balance.  Select the appropriate WIC-allowed items.  Separate non-WIC food items from WIC foods if required by store.  Swipe the eWIC card and enter the PIN when asked.  Swipe the eWIC card before all other forms of payment.  Keep the receipt, which lists the remaining food benefit balance.

Note:  No money is to be given to or paid by the WIC participant in exchange for WIC benefits.  If an item doesn’t ring up as a WIC food, the cashier cannot change or override the item.

Customer Services WIC participants/endorsers may access a web portal (www.ebtedge.com) or a toll-free 24-hour automated telephone line (1-844-234-4950) to:  Obtain current food balance information  Obtain benefit expiration dates  Set-up or change a PIN

Food balance information is also available from:  Clinic: printed Family Food Benefits list.  Shopping receipt: remaining balance prints at the bottom of the receipt.  Store: request a benefit inquiry.  Smartphone: WICShopper app