consumer-education-website-and-resources-for-parents

Reason(s) for non-compliance: • The Lead Agency parent complaint process does not establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers, does not demonstrate a process of how complaints are substantiated and responded to, does not maintain a record of substantiated parental complaints for all providers and does not demonstrate how information regarding parental complaints is made available to the public on request, as required by 98.32. (Plan Questions 9.1.1a, 9.1.1d, 9.1.1e, and 9.1.1f) • The Lead Agency does not provide aggregate data on the number of serious injuries or the total number of children in care by provider category and licensing status, or the number of substantiated child abuse instances that occurred in child care settings, as required by 98.33(a)(5)(ii). (Plan Questions 9.2.5ai, 9.2.5aiii, and 9.2.5aiv) • The Lead Agency does not identify the designated entity for which child care providers must submit reports of any serious injuries or deaths of children occurring in child care or describe how the Lead Agency obtains the aggregate data from the designated entity, as required by 98.33(a)(5). (Plan Question 9.2.5b) • The Lead Agency does not provide parents receiving CCDF services with a consumer statement that contains the required information, as required by 98.33(d). (Plan Question 9.3.3) Overall Target Completion Date: Action Step Number Action Step Description Target Completion Date 1