Farmers’ Market Nutrition Program WPPM #800-50 Subject: FMNP Program Complaints Item: FMNP Program Complaints

Revised July 18, 2025 California WIC Policy and Procedure Manual Page 1 of 1 PURPOSE: To establish procedures for the complaint process for the Farmers’ Market Nutrition Program (FMNP). POLICY: I. Local agency (LA) staff must inform family representatives/caretakers how to report complaints related to FMNP. II. LA staff must document and report complaints received regarding the FMNP to California Department of Public Health/Women, Infants and Children (CDPH/WIC) using the FMNP Complaint Form. PROCEDURES: I. LA staff must: A. Inform the family representative/caretaker of their right to file an FMNP complaint. B. Assist the complainant in completing the FMNP Complaint Form when requested, including the following: 1. The complainant’s contact information. 2. Incident information. a. Date and time the incident occurred. b. Incident description, including all pertinent details such as farm or farmer’s name, market name, market location, market manager name, etc. c. Desired outcome. C. Inform the family representative/caretaker of their right to file a complaint if discrimination is alleged or suspected. Refer to WPPM 510-40. D. Submit the completed complaint form to CDPH/WIC at WIC@cdph.ca.gov. E. Confirm within five business days that CDPH/WIC received the complaint and follow up as directed. F. Retain the complaint for review and audit for three years following the final payment of the contract. AUTHORITY: 7 CFR §248.7 CROSS REFERENCE: WPPM 510-40 Complaints of Discrimination FMNP Complaint Form