Changes to Social Security Office Appointment Procedures
SSA offices are now appointment-focused, which means most in-person services require a scheduled appointment. Walk-ins are limited to urgent, critical or time sensitive needs. This change is meant to reduce long wait times and make services easier to manage online or by phone. Recent improvements to Social Security’s webpage and automated phone services allow many people to manage their benefits remotely without having to visit an office.
You can schedule appointments by calling the national call center or by contacting your local SSA office. Learn more by watching SSA’s " Conducting Business with Social Security " video.
Options for services:
Social Security Online Services – complete transactions securely online.
Social Security Automated Services or to speak with a representative, contact the SSA Call Center at 1-800-772-1213 or TTY at 1-800-325-0778 from 8 a.m. to 7 p.m., Monday through Friday.
Make or change an appointment with Social Security.
To locate your SSA office, go to the Social Security Office Locator.