9 Energy Suppliers,, 2605(b)(7) - Assurance 7

9.1 Do you make payments directly to home energy suppliers? Heating Yes No Cooling Yes No Crisis Yes No Are there exceptions? Yes No If yes, Describe. On occasions when ADES is unable to make contact with the vendor, ADES may issue payments directly to clients for portable fuel or when utilities are included in rental payments. 9.2 How do you notify the client of the amount of assistance paid? Clients are notified by ADES via email of their approval and the amount that has been paid on their behalf. Likewise, clients are notified of denial via email. Some CAAs and CAA Subcontractors print the emails and mail them to the clients who may not have access to the internet. 9.3 How do you assure that the home energy supplier will charge the eligible household, in the normal billing process, the difference between the actual cost of the home energy and the amount of the payment? Energy suppliers will, through their normal billing process, apply the Energy Assistance Payments to the approved household's account, just as any other payment would be applied. CCSD will request verification that assistance payment has been applied to the correct account for the client. This requirement is written into the pending utility vendor agreement. 9.4 How do you assure that no household receiving assistance under this title will be treated adversely because of their receipt of LIHEAP assistance? Energy suppliers will, through their normal billing process, apply the Energy Assistance Payments to the approved household's account, just as any other payment would be applied. CCSD will request verification that assistance payment has been applied to the correct account for the client. This requirement is written into the pending utility vendor agreement. 9.5. Do you make payments contingent on unregulated vendors taking appropriate measures to alleviate the energy burdens of eligible households? Yes No If so, describe the measures unregulated vendors may take. N/A Attach a copy of the template statewide vendor agreement or a policy that indicates local agreements must adhere to statewide policies and assurances. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.