15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: ADES LIHEAP Staff receive formal training from the Office of Community Services (OCS) and National Energy Assistance Directors Association (NEADA). b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Approved personnel of Community Action Agencies are delegated and trained by ADES to make determinations on LIHEAP applications in their service area, subject to ADES oversight. State LIHEAP Staff, Community Actions Agencies and community providers also attend various National, OCS, and other LIHEAP training via conferences at their discretion. On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: Monthly meetings are held with vendors throughout the State. Communication is shared regularly regarding policy changes. ADES is continuing to work towards a vendor agreement. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.