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d. A Household approved for LIHEAP benefits: i. Is eligible to recertify for LIHEAP under a new Eligibility Period with reduced documentation beginning 11 months from the approval date of their previous application (See Applying for Recertification); and, ii. Is eligible to receive benefits under a new Eligibility Period beginning 12 months from the approval date of their previous application. e. Example. Applicant A applies for LIHEAP benefits on November 1, 2022, and their application is approved on November 4, 2022. Applicant A’s 12-month Eligibility Period begins on November 4, 2022, and they may recertify for Standard LIHEAP on October 4, 2023 after 11 months. Applicant A is eligible to receive a new period of LIHEAP benefits beginning November 4, 2023 C. Grievances 1. Applicant grievances will be processed in accordance with the CCSD Grievances Policy. D. Program Monitoring 1. Program monitoring generally consists of evaluations of internal processes and procedures for compliance with all requirements of federal, state and local laws, LIHEAP contracts, and this Policy. a. CAAs will be monitored a minimum of once every three (3) years, focusing on program, fiscal, policy, general contract, and navigator model compliance. Monitoring will be performed in accordance with the LIHEAP State Plan, Section 10. b. DES will complete internal case audits on a monthly basis to ensure accurate determinations are made. i. LIHEAP employees with adjudicator supervisory authority will complete initial monthly case audits. ii. Second-level audits will also be completed to ensure the quality and accuracy of the monthly audit process. Second-level audits will be completed on no less than a quarterly basis, by a LIHEAP employee with adjudicator supervisory authority. 36 of 41