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i. Approval Notices. Approval notices will be issued when the decision is made to grant benefits. An approval notice will include: A) The date of the decision; B) The amount of the benefit; C) The Applicant’s right to request Administrative Review of the decision; and D) The Applicant’s right to appeal. ii. Denial Notices. Denial notices will be issued when the decision is made to deny benefits due to ineligibility, missing documentation, or another reason. A denial notice will include: A) The date of the decision; B) The basis for the denial; C) The Applicant’s right to request Administrative Review of the decision; and D) The Applicant’s right to appeal. iii. Updated Notices. If a subsequent DES decision is made affecting an Applicant’s existing benefits eligibility or amount, an updated notice will be provided. Updated notices will include the same information as prior approval or denial notices. 3. Payment Issuance a. The Department will: i. Issue a LIHEAP payment directly to an energy Vendor via Electronic Fund Transfer (EFT) or check. ii. Issue a payment directly to the Applicant when: A) Payment cannot be made directly to the Energy Vendor. B) An Applicant's Energy Utilities are included within the cost of their rent. C) The Applicant household's energy utility charges are billed to a single account that includes multiple addresses, the Applicant must: 33 of 41