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utilize LIHEAP benefits for their approved purposes; fraud and improper use of funds may result in denial of benefits, LIHEAP disqualification, or criminal prosecution. C. Prudent Decision-Making Principles 1. The policies and procedures included in this LIHEAP Policy compile and prescribe guidance for determining eligibility, delivering benefits, and administering the Program. Employees and Community Navigators will use reason and apply good judgment when addressing specific needs or scenarios of an Applicant or Household that are not specifically addressed by this Policy or referenced Authority. Decision-making based on the best information available, program knowledge, experience, and expertise is referred to as the Prudent Decision-Making Principle. Prudence may also include seeking CCSD or DES guidance on specific Program or policy interpretation. Employees and Community Navigators should document their rationale used to make decisions not contemplated by this Policy or Authority, and cite any applicable references. D. Policy Administration 1. Updates and/or amendments to this Policy will be issued as complete numbered revisions that supersede all prior Policy revisions. 2. Minor clarification to this Policy may be issued in the form of Policy Memoranda, providing interim guidance between revisions. 3. Questions or requests for clarification regarding this policy should be submitted to your Program representative.
VII. PROCEDURES A. Application Process 1. Application Requirements An application must contain the following information for DES to make an eligibility determination. The Applicant has the primary responsibility for providing all required information: a. Verification of U.S. Citizenship or Qualified Noncitizen Status i. An Applicant who submits an application on or after November 25, 2024, must provide the citizenship or immigration status for each Eligible Household Member or submit documentation demonstrating either U.S. citizenship or Qualified Noncitizen status (see A.R.S. 1-504). 11 of 41