Notifying DES of changes
While in the DES child care assistance program, you must notify your Eligibility Specialist of any change in your eligibility activity within five days of the change. This applies to families currently receiving child care assistance and families who are on the waiting list. Reporting changes can be completed online through the A-to-Z portal . Changes can also be sent by email to [email protected] , fax or in person to your local DES office . Report changes when: you move and have a new address, anyone moves in or out of your household, you or an adult in your household experiences a loss of employment, or your income is greater than the maximum allowed amount of 85% of the State Median Income. If your children need a child care schedule or provider change, you must also report this immediately.