During the PAS Interview

The following table includes tips for getting clear, complete information during the interview. Include the information when entering the comment. The comment should always include who gave the information.

Bathing or Showering Components Tips to gather the correct information How does the customer bathe? Use open-ended questions or inquiry statements. Ask what happens for each part of the bathing process. Here are some suggestions: Who turns the water on and sets the temperature? Describe how the customer’s body and hair are being washed. Who is drying the customer’s body? Tell me about the customer’s bathing routine. Please describe any assistive devices the customer uses, such as grab bars, shower chair or washing aides. Make sure you get all the information that is needed. Who is involved? Ask the caregiver and customer: Who provides assistance; What assistance is provided; and How does the customer participate? How often does it happen? Ask how often the customer bathes AND how often assistance from others is provided. What is the reason for any help provided? Use inquiry statements or ask questions that invite the caregiver or customer to tell you the reason help is needed. Here are some suggestions: Please tell me the reason that you do that for him. Please describe what prevents the customer from being able to complete the task on her own.