Scoring

Follow the steps below to determine the score for Expressive Verbal Communication.

Step Action 1 Does the customer make any sounds to communicate, such as babbling, crying, or laughing? If NO, STOP. Give the customer a score of 5. If YES, continue to step 2. 2 Does the customer use a personal language or sounds to communicate very basic concepts, but does not use any formal words? If YES, STOP. Give the customer a score of 4. If NO, continue to step 3. 3 Is the customer only able to use a few simple words and associate words with appropriate objects, such as names of common objects and activities (ball, juice, dog, walk)? If YES, STOP. Give the customer a score of 3. If NO, continue to step 4. 4 Is the customer only able to use simple two or three word phrases, such as "I go”, "give me", or “I want juice”? If YES, STOP. Give the customer a score of 2. If NO, continue to step 5. 5 Is the customer only able to carry on a simple brief conversation, such as talking about everyday events? For example, mom asks, “How was your day at school?” The customer responds with, “It was boring.” Then mom adds, “What did you have for lunch?” The customer answers, “We had hamburgers and fries.” If YES, STOP. Give the customer a score of 1. If NO, continue to step 6. 6 Is the customer able to carry on a complex or detailed conversation, including topics of interest to the customer? For example, the customer has a favorite video game that he talks about in detail. If YES, STOP. Give the customer a score of 0. If NO, the customer meets some scoring criteria above. Go back to step 1.