During the PAS Interview

Use open-ended questions and inquiry statements to get a clear, complete picture of the customer’s ability to communicate effectively. Some suggested questions and inquiry statements are:

What does the customer do to communicate with others?

Please tell me more about how the customer lets you know something is needed.

Include the information when entering the comment. The comment should always include who gave the information.

NOTE Document any differences between what is reported by the caregiver or in the medical records and what is observed during an in-person interview.