Scoring

Follow the steps below to determine the score for Verbal or Physical Threatening.

Step Action 1 Has the behavior caused one or more incidents in the last year that meets both of the criteria below: Always generates fear or is likely to result in aggression from others; AND Requires close supervision and physical interruption. If YES, STOP. Give the customer a score of 4 – Extremely Urgent Problem. If NO, continue to step 2. 2 Does the behavior: Occur at least once a day, sometimes cause fear or aggression in others, AND require close supervision, CONSTANT verbal redirection, physical interruption, or a combination of the three interventions? OR Occur less than daily, sometimes causes fear or aggression in others, AND requires physical interruption? If YES, STOP. Give the customer a score of 3 – Serious Problem. If NO, continue to step 3. 3 Does the behavior meet ALL the following criteria? Occurs weekly to every other day; Sometimes cause fear or aggression in others; AND Requires close supervision, frequent verbal or physical redirection, or a combination of the three interventions? If YES, STOP. Give the customer a score of 2 – Moderate Problem. If NO, continue to step 4 4 Does the behavior meet ALL the following criteria? Occurs less than weekly; AND Is not taken seriously, does not frighten others, or result in aggression from others; BUT Requires some additional supervision or verbal redirection, or a combination of both? If YES, STOP. Give the customer a score of 1 – Minor Problem. If NO, continue to step 5. 5 Has the behavior not been observed? OR Does the behavior occur, but not at a level that requires intervention? If YES to either question, STOP. Give the customer a score of 0. If NO to both questions, the customer meets some scoring criteria above, go back to step 1.