Definitions

Term Definition Constant At least once a day. Frequent Weekly to every other day. Intervention Therapeutic treatment, including the use of medication, behavior modification and physical restraints to control the customer’s behavior. Intervention may be formal or informal and includes actions taken by friends or family. Medical attention Examination and treatment by a medical professional or Primary Care Provider (PCP) resulting from inappropriate behavior. Some examples of medical attention include, but are not limited to: Treatment received by an emergency medical technician (EMT) Treatment or examination by a psychiatric hospital provider Examination or treatment received at a medical hospital Occasional Less than weekly. Physical interruption Requires immediate hands-on interaction of the caregiver to stop the customer’s behavior or the customer is receiving a chemical restraint for the behavior. See the comparison of Physical interruption, Physical redirection, and Verbal redirection below. Physical redirection Using touch to redirect the customer to perform more appropriate behavior. For example, a parent takes away a dangerous object from the customer and replaces it with a safer one. See the comparison of Physical interruption, Physical redirection, and Verbal redirection below. Verbal redirection A way of managing behavior by verbally expressing a command or request. For example, “Chairs are for sitting. No standing, please.” See the comparison of Physical interruption, Physical redirection, and Verbal redirection below.