2) Customer has an Authorized Representative Who Cannot Help with Application

A customer renewing their Medical Assistance is incapacitated. They have an authorized representative. The representative said the customer’s Social Security benefits stopped because the Social Security Administration (SSA) needs to verify the customer’s address. SSA will not let the representative help reinstate benefits because they are not authorized.

A customer must take all steps to get any cash benefits they are entitled to as a condition of eligibility. The customer must reinstate the SSA benefits to stay eligible for Medical Assistance. Since the authorized representative can’t help, the customer should be referred to the County Public Fiduciary.