2) Unpaid Expenses
The customer’s SOC is $120.00. In May, he provides proof that he owes $525.00 for dental expenses from January. The customer's insurance company paid $225.00. The customer is responsible to pay $300.00.
The unpaid balance is higher than the customer’s monthly SOC. The SOC is reduced to $0.00 for June, $0.00 for July and $60.00 for August.