12 Fair Hearings,2605(b)(13) - Assurance 13

Official source

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 0 12.2 How many of those fair hearings resulted in the initial decision being reversed? N/A 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? N/A 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. The appeal is reviewed, along with the redacted client file, by the LIHEAP manager or designated representative, who discusses the issues with the client and the Community-Based Organization (CBO). If the issue can be resolved to the satisfaction of the client, the LIHEAP manager and CBO will then consider it resolved. If not, then an Administrative Fair Hearing will be scheduled if requested by the client. If no resolution is reached prior to the date, the Administrative Hearing Officer will hear the case and render a final decision. Fair hearing procedures are addresses in Arkansas LIHEAP policy Section 16 Appeals. 12.5 When and how are applicants informed of these rights? The applicant's rights are listed on LIHEAP applications. The applicant's rights are also clarified during the interview process, when conducted in person. Information on how to request an appeals form is included with the Notice of Action sent to each LIHEAP applicant regarding disposition of his/her application. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.

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12 Fair Hearings,2605(b)(13) - Assurance 13

Official source

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 0 12.2 How many of those fair hearings resulted in the initial decision being reversed? N/A 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? N/A 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. The appeal is reviewed, along with the redacted client file, by the LIHEAP manager or designated representative, who discusses the issues with the client and the Community-Based Organization (CBO). If the issue can be resolved to the satisfaction of the client, the LIHEAP manager and CBO will then consider it resolved. If not, then an Administrative Fair Hearing will be scheduled if requested by the client. If no resolution is reached prior to the date, the Administrative Hearing Officer will hear the case and render a final decision. Fair hearing procedures are addresses in Arkansas LIHEAP policy Section 16 Appeals. 12.5 When and how are applicants informed of these rights? The applicant's rights are listed on LIHEAP applications. The applicant's rights are also clarified during the interview process, when conducted in person. Information on how to request an appeals form is included with the Notice of Action sent to each LIHEAP applicant regarding disposition of his/her application. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.