Page 584

SNAP CERTIFICATION MANUAL – SECTION 17000 5B17600 Program Monitoring and Review 24B17510 Households Certified Under the Regular SNAP

17600 Program Monitoring and Review

SNAP Manual 09/01/06 Supervisory personnel will closely monitor the disaster application site to identify problem areas and will take immediate corrective action. These include problems with crowds, workflow, physical facilities, media information, and prevention of multiple SNAP issuances. DCO will conduct a post disaster review of disaster certification activities to determine what, if any, corrective actions should be taken to improve disaster certification procedures. FNS will determine the number of cases to be reviewed on an operation-by-operation basis. The review will include a case record review, an interview with the recipient, verification of declared information, a determination of eligibility for disaster assistance and an analysis of errors. The Director of County Operations will designate the unit to conduct such reviews. Claims will be established against any household that received more disaster assistance than it was entitled to receive. Benefits will be restored to households that received fewer benefits than the household was entitled due to an agency error. All emergency disaster records will be maintained for the same period as other records and will be available for review and audit as well as for any other purpose specified by FNS.