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SNAP CERTIFICATION MANUAL – SECTION 1000 1500 Process 3 - Designation of Case head SNAP Manual 02/01/20 When a household makes application for SNAP benefits for the very first time, the case head must be established. After the case head is established, the case will be filed in the county’s file under the name of the case head and all notices pertaining to the household’s eligibility will be sent to the case head. The household, not the county office worker, normally designates the case head. It is not necessary that the case head be present for the interview. Any responsible household member may make application and appear for the interview, or the interview may be conducted with an authorized representative. In no instance will an application be denied solely due to the lack of a responsible adult member to serve as the case head. If a responsible household member is not available to serve as the case head and the household cannot find a relative or friend to serve as an authorized representative, the worker will assist the household in completing the application and obtaining the necessary verification.