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SNAP CERTIFICATION MANUAL – SECTION 12000 12200 Changes Reported by the Household 12211 Actions to Take to Change an Address

If the household doesn’t respond to the request for contact, a DHS county office worker must issue a manual advance notice of adverse action. The advance notice of adverse action, which must meet the requirements specified in SNAP 12400, will state: • The SNAP case will be closed unless the household responds to the request for contact; and • That (if not already furnished) the household must furnish information about their new shelter costs and any other changes that occurred as a result of the move; and • That if the SNAP case is closed, the household must submit a new application to continue participating in the Supplemental Nutrition Assistance Program.  NOTE: If a household does not respond to the request for contact but had previously provided all the information needed to determine current eligibility, the case will not be closed. Instead, the DHS county office will determine the impact of the move on the household’s SNAP case and will notify the household of the result – increase, decrease or no change. If a move to a new county of residence is reported on a semi-annual report, midpoint review, or at recertification, the needed information will be obtained as part of the required case action. When the information is reported on a Semi-Annual Report or a Midpoint Review, the original county of residence will complete the change before the case transfer occurs and will properly notify the household of the change and the case transfer. (When the transfer is keyed, a request for contact will automatically be issued. The Household will be advised via a manual notice that the request for contact may be disregarded). When the information is reported at recertification, the application will be transferred to the new county of residence (see SNAP 8142). If a household has moved to a new county of residence and that county office will be the household’s service county, the household’s case record must be transferred to the new county of residence. If the household selects a new service county as part of the move to the new residence county, the household’s case record must be transferred to the new service county. In Pulaski County and other counties with more than DHS county office, a move between the various offices within the county will be considered a change of “service county.” No request for contact will be issued. The reported change of address will be handled in the same manner as any other change of address except that the case will be transferred in accordance with the local office procedures.