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SNAP CERTIFICATION MANUAL – SECTION 9000 9400 Processing Standards 9430 Out of Office Interviews

and holidays. For example, if an expedited application is received on Tuesday, November 10; the seven-calendar-day period begins on Wednesday, November 11 (a holiday), and ends on Tuesday, November 17.

9410 Changes in Expedited Status SNAP Manual 04/01/2022 If screening fails to identify a household entitled to expedited service and the county later discovers the error, expedited service must be provided within seven (7) calendar days of the date of discovery. If a household becomes entitled to expedited service as the result of a change which occurred after application, but before the interview, the expedited service must be provided within seven (7) calendar days of the date of discovery. See SNAP 9325 for additional information. If a household loses its entitlement to expedited service between the date of application and the date of interview, the county worker will process the application under the guidelines in SNAP 8500. The application must be reclassified as a non-expedited application in order for the system to begin tracking the application as a regular application. See SNAP 9420 for instructions on handling applications where the household misses an expedited interview.

9420 Scheduling Interviews SNAP Manual 04/01/2022 Application interviews with expedited households must be scheduled to comply with the seven- day processing standards specified above. In no instance will the interview be waived in order to process the application within the specified timeframes. Case records will be documented regarding the scheduling of the interviews. Documentation will include copies of all forms used to schedule interviews and a narrative fully explaining the scheduling or rescheduling of the interview.

9430 Out-of-Office Interviews SNAP Manual 04/01/2022 When an expedited household is entitled to an out-of-office interview as specified in SNAP 8250, the interview must be conducted. The application must be processed in accordance with the standards in SNAP 9400. If an application has not been submitted when the telephone interview is conducted, the application must be completed during the course of the interview. The completed application