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SNAP CERTIFICATION MANUAL – SECTION 8000 8500 Normal Processing Standards 8000 Initial Application Process

At the time of the interview, the household will be notified of the information that must be supplied and of the date by which the information must be provided via the Request for Information. The eligibility worker must advise the household that the application will be denied if the information is not returned by the date indicated on the Request for Information. If the missing verification is not received in the county office before the end of the application- processing period—including extensions—the household’s application will be denied. When the missing verification is for medical costs, actual utility costs, dependent care costs, or child support payments, these costs will be disallowed, and the application will be processed. The application will be denied only if disallowing these costs causes the household to be ineligible. See SNAP 6524 detailing verification of medical costs, and SNAP 6627 detailing verification of actual utility expenses. If the missing verification is later supplied, the budget will be recalculated to allow the expense. The change will be handled according to the standards for processing changes. See SNAP 11400. If a household contacts the county office to report a problem with obtaining verification, the eligibility worker will assist the household. The request and outcome will be documented in the eligibility system. See SNAP 317. If a household provides requested verification and the worker determines that additional information is needed, a Request for Information will be issued to advise the household of the missing information and the date by which the information must be provided. However, the application will not be held longer than the thirtieth day to obtain missing verification unless the household has less than ten (10) days to provide missing verification. When an application is denied on the thirtieth day, but missing verification is supplied on or before the sixtieth day, the application will be reinstated. If the household is found eligible, benefits will be prorated from the date the information is supplied.

8510 Delayed Applications SNAP Manual 05/01/2022 Applications that have been neither approved nor denied by the thirtieth day of the application- processing period are delayed applications. These applications do not become “overdue” until the thirty-first day of the processing period. On the thirtieth (30) day, all delayed applications must be evaluated, and the appropriate actions must be taken. The county office must take the actions necessary to complete the application process.