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SNAP CERTIFICATION MANUAL – SECTION 8000 8500 Normal Processing Standards 8000 Initial Application Process

All applications submitted online will be granted a telephone interview unless the household requests a face-to-face or virtual interview. 8501.1 Missed Interview SNAP Manual 05/01/2022 A Notice of Missed Appointment will be mailed to the household if the household misses an initial appointment for an interview regardless of whether the household requests another appointment. At initial application, the Notice of Missed Appointment must inform the applicant the household missed the scheduled interview and that the household is responsible for contacting the local office to reschedule the interview. This notice should be sent as soon as possible after an appointment has been missed, but no later than one (1) day prior to denying the application. A household not being available to take a cold call interview does not meet the definition of a missed appointment.

8502 Time Frames for Processing Approvals SNAP Manual 01/01/2021 Eligible households that complete the application process will be provided an opportunity to participate as soon as possible, but no later than thirty (30) days following the date of application.

8503 Time Frames for Processing Denials SNAP Manual 05/01/2022 Applications submitted by ineligible households will be denied as soon as possible. Applications submitted by households that fail to appear for an interview scheduled by the twentieth day and do not request another appointment will be denied effective the thirtieth day. If the thirtieth day falls on a weekend or holiday, the application may be denied on the first workday following the thirtieth day. The thirtieth day will be entered as the effective date of the denial. Households that fail to provide needed verification at the time of the application interview must be allowed until the end of the thirty-day application-processing period to provide the needed verification, unless the first interview is scheduled after the twentieth day of the application processing period. When the first interview is scheduled after the twentieth day and additional verification is requested, the application must be held pending for up to ten (10) additional days to await the submission of the requested information. Households must be allowed at least ten