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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 800 Quality Assurance (Q.A.)

5. The household is not currently participating in the Supplemental Nutrition Assistance Program but did receive a restoration of SNAP benefits in the review month. Certain negative actions are not subject to review. These are actions in which: 1. The household’s case was closed due to expiration of its period of certification; 2. The household withdrew its application before approval or denial; 3. The household is under investigation for an intentional program violation; or 4. All members of the household died or moved out of state before the review was completed.

820 Responding to a Request by Quality Assurance for a Case Record SNAP MANUAL 12/01/98 Quality Assurance assigns each of the cases listed on the Q.A. Pull to a Q.A. reviewer who sends a memo to the appropriate county office requesting the case record. The county office must immediately enter the case name and number on a Quality Assurance log and send the case record to the reviewer no later than the next working day. The county office will not attempt to make any decision about whether the case is subject to review. After reading the case and documenting certain information, the Q.A. reviewer returns the case record to the county office. If an error is found, the case must then be sent to the Central Office, Quality Assurance, Slot 501, to be presented to a committee of personnel from DCO Office of Program Planning and Development and from DCO Field Operations. If this committee concurs with Q.A.’s decision, the review is considered complete.

830 Prior Knowledge of the Case SNAP MANUAL 12/01/98 The reviewer must not have prior knowledge of the case to be reviewed. Prior knowledge is defined as having: 1. Taken any part in the decision that has been made in the case; or 2. Had any discussion of the case with staff who participated in the decision; or 3. Had any personal knowledge of, or acquaintance with, any household member. 820 Responding to a Request by Quality Assurance for a Case Record