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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 300 County Office Worker Responsibilities 317 Providing Client Services

assistance will be provided even though the client has not requested this assistance. If the client is having problems completing the application form, assistance will be provided. Case actions must be completed as quickly as possible, but no later than the specified time frames. When a worker becomes aware that he may have a problem that will delay the processing of case actions such as changes, applications, and semi-annual reports, he must advise his supervisor. It may be necessary to prioritize county office duties in order to insure that such case actions are not delayed. Each DHS county office is responsible for insuring that clients are provided with only current, approved forms during the certification process and all subsequent case actions. See Appendix A, SNAP Certification Manual, for a list of current, approved forms.

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Page 13

Official source

SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 300 County Office Worker Responsibilities 317 Providing Client Services

assistance will be provided even though the client has not requested this assistance. If the client is having problems completing the application form, assistance will be provided. Case actions must be completed as quickly as possible, but no later than the specified time frames. When a worker becomes aware that he may have a problem that will delay the processing of case actions such as changes, applications, and semi-annual reports, he must advise his supervisor. It may be necessary to prioritize county office duties in order to insure that such case actions are not delayed. Each DHS county office is responsible for insuring that clients are provided with only current, approved forms during the certification process and all subsequent case actions. See Appendix A, SNAP Certification Manual, for a list of current, approved forms.