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SNAP CERTIFICATION MANUAL – SECTION 2000 2400 Verification of Social Security Number by SSA 2430 Household Cooperation in Clearing the MismatchReport

d. Name & DOB match, Multiple SSN’s or different SSN (Code 6) The worker will review the SSNs provided and SOLQ to determine which number is correct. WESD may also be used if determined appropriate. If the applicant did not provide an SSN card, the worker will request a copy of it if needed to determine the correct number. ANSWER will be updated with the correct number. e. Pseudo SSN The System will update a pseudo if only one actual SSN is returned. If more than one is listed on the mismatch report, the worker will determine the correct number and update the number in ANSWER.

2430 Household Cooperation in Clearing the Mismatch Report SNAP Manual 05/01/08 When declared SSN’s are returned by SSA as unverified, it is often necessary for the household to furnish the information necessary to clear the Mismatch Monthly Report. A request for contact must be issued by a DCO county worker to advise the recipient of the mismatch, what caused the problem (e.g., name is incorrect) and what information must be provided to resolve the problem. The recipient will be given 10 days to furnish the information. If the household does not furnish the needed information by the end of the designated 10-day period an advance notice of adverse action will be issued. The notice will specify that: • The recipient has 10 days to furnish the information needed to clear the SSN mismatch; • Failure to provide the information will result in terminating eligibility for the individual whose SSN has not been verified or closure of the case if applicable; and • If there are problems in obtaining the needed material the recipient should contact the DCO county office at once. If the recipient claims that the information needed to clear the mismatch report cannot be furnished, the DCO county worker must substantiate the inability to provide the needed information. For example, a household may claim it cannot verify a name change because official records were destroyed in a fire. The DCO county office worker would attempt to verify the occurrence of the fire because SSA records cannot be corrected without the missing documentation. If the county worker verifies that the recipient cannot provide the information needed to verify the SSN, the individual may continue to participate if otherwise eligible. All actions taken by the county office to clear SSN mismatches must be fully documented in ANSWER.