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SNAP CERTIFICATION MANUAL – SECTION 2000 2400 Verification of Social Security Number by SSA 2420 Resolving Mismatches

The report will be posted to the ANSWER Reporting System by the third workday of each month. The county staff must review and take action to resolve each mismatch on the report within 60 days of receipt. The ANSWER Narrative will be updated to reflect the action taken.

2420 Resolving Mismatches SNAP Manual 05/01/08 First check for obvious mismatches, (e.g. errors in keying the SSN, sex, name, or date of birth). Next, check SOLQ to determine if a correction can be made in ANSWER from the SSA data on SOLQ. If this process does not resolve the mismatch, follow the procedures listed below. a. SSN Not on SSA Files (Code 1) If the SSN submitted is not a pseudo number; (1) View the person’s Social Security card. (2) If the number on the card is different from that shown on ANSWER, make the necessary corrections on ANSWER and change enumeration code to “provided”. The SSN will then be resubmitted to SSA on the next SSN electronically transferred file. (3) If the number on the card is the same as shown in ANSWER, send a photocopy of the card with a memo via fax or email to ANSWER System Support, Office of Program Planning and Development (OPPD), fax # 682-1597. The memo should list the case head name, case number, member name, member SSN, the reason for the mismatch and any other pertinent information the county has obtained, e.g., contact with SSA. Narrate information in ANSWER. System Support will further investigate and advise the county of further actionneeded.  NOTE: Code 1 will continue to show for a newborn with a pseudo number until an SSN has been issued. b. Name matches, DOB matches, Sex does not match (Code 2); Date of BirthMismatch (Code 3); Name matches, DOB and Sex do not match (Code 4) (1) View a copy of the individual’s birth certificate or other proof of age. (2) If date of birth and/or sex is different from that shown in ANSWER, make necessary corrections in ANSWER and change enumeration code to“Provided”. (3) If date of birth and/or sex is the same as shown in ANSWER but different from what is shown in SOLQ, submit an SS-5 to SSA with the age documentation. A DCO-12 will also be sent with the SS-5. When SSA’s records are corrected, an update will be