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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 300 County Office Worker Responsibilities 310 Specific Responsibilities
310 Specific Responsibilities SNAP MANUAL 11/01/90 Each worker has specific responsibilities while working in the Supplemental Nutrition Assistance Program and is held accountable for carrying out these responsibilities in a timely, accurate, courteous, and non-discriminatory manner. Each responsibility is discussed below.
311 Maintenance of the SNAP Certification Manual SNAP MANUAL 06/01/05 The SNAP Certification Manual may be accessed through DHS SHARE. Also, at least on paper manual should be maintained in each county office. New policy should be added to the paper manual as issued. The old policy should be deleted at the same time. Instructions for adding and deleting policy are provided with each policy issuance. A Table of Contents listing current manual material is provided once per year. A “List of Forms” is also provided in Appendix A of the SNAP Certification Manual.
312 Using the SNAP Certification Manual SNAP MANUAL 06/01/01 The worker will use the Supplemental Nutrition Assistance Program (SNAP) Manual to determine the correct policy, procedures and timeliness standards applicable to the case action being completed. Tables of Contents, page headers and a topical index are provided to assist the worker in finding the correct information. The worker may also access the SNAP Certification Manual at DHS SHARE by clicking on “ANSWER Online Policy.” When a specific situation is not addressed in the SNAP Manual or the DCO, the worker is responsible for making a reasonable decision based upon his general knowledge of the Supplemental Nutrition Assistance Program or for obtaining a policy interpretation through the county’s established chain of command. All such situations must be documented in accordance with the provisions in SNAP 314. 313 Conducting Interviews SNAP MANUAL 06/01/90 The county office worker must conduct all interviews in accordance with the standards specified in SNAP 8200-8260.