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MEDICAL SERVICES POLICY MANUAL,SECTION C C-100 Application Process

C 105 Distinction between Application and Inquiry

C-100 Application Process

MS Manual 01/01/14 All individuals who wish to apply for Medicaid benefits will be given the opportunity to do so without undue delay. No application or inquiry will be ignored. The Agency has the responsibility to follow up on any request for medical assistance and to make arrangements for completion of the application.  NOTE: An application can be filed on behalf of a deceased person if the application is filed within the 3 months after the date of death. Refer to MS C-200 for those eligibility groups that require an alternative application process.

C-105 Distinction between Application and Inquiry MS Manual 01/01/14 The distinction between an application and an inquiry is as follows: • An application is either an electronic, telephonic or written and signed request for assistance by an individual or his or her authorized representative. • An inquiry is a request for information by an individual or his or her authorized representative.

C-110 Application Assistance MS Manual 01/01/14 The agency must allow an individual or individuals of the applicant’s choice to accompany and/or represent the applicant in the application process or a redetermination of eligibility. Such individuals may be a Navigator or an assistor or may be authorized by the applicant to act as an Authorized Representative.

C-111 Navigators, In-Person Assisters and Certified Application Counselors MS Manual 01/01/14 A Navigator is a person authorized under federal law to assist individuals shopping for and selecting health insurance offered through the Health Insurance Marketplace. The Navigator will