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MEDICAL SERVICES POLICY MANUAL,SECTION M M-200 County Office Responsibilities M 230 Keeping Overpayment Unit Informed

M-230 Keeping Overpayment Unit Informed MS Manual 01/01/14 The County Office will promptly report, by memorandum to the Central Office Overpayments Unit, any pertinent information (coming to its attention) which would have any effect on an established overpayment claim that has not been satisfied, such as, but not limited to: 1. Hardship situations (situation in which the clients is being deprivedof basic subsistence needs – e.g., food, shelter, utilities, etc.); 2. Acquisition of resources or income that may increase the client’s ability to repay; 3. Death; 4. Change of address; 5. Re-approval of case after closure.

M-240 Contacts with Clients MS Manual 01/01/14 If clients orother interested persons have questions concerning recovery letters received directly from the Central Office, the County Office will refer them to the Central Office Overpayments Unit. If clients wish to make arrangements for repayment, the County Office will explain that the final decision regarding recovery rests with the Central Office Overpayments Unit and give the mailing address: Office of Finance and Administration Attention: Overpayments Unit P.O. Box 1437, Slot WG-2 Little Rock, AR 72203.

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Page 383

Official source

MEDICAL SERVICES POLICY MANUAL,SECTION M M-200 County Office Responsibilities M 230 Keeping Overpayment Unit Informed

M-230 Keeping Overpayment Unit Informed MS Manual 01/01/14 The County Office will promptly report, by memorandum to the Central Office Overpayments Unit, any pertinent information (coming to its attention) which would have any effect on an established overpayment claim that has not been satisfied, such as, but not limited to: 1. Hardship situations (situation in which the clients is being deprivedof basic subsistence needs – e.g., food, shelter, utilities, etc.); 2. Acquisition of resources or income that may increase the client’s ability to repay; 3. Death; 4. Change of address; 5. Re-approval of case after closure.

M-240 Contacts with Clients MS Manual 01/01/14 If clients orother interested persons have questions concerning recovery letters received directly from the Central Office, the County Office will refer them to the Central Office Overpayments Unit. If clients wish to make arrangements for repayment, the County Office will explain that the final decision regarding recovery rests with the Central Office Overpayments Unit and give the mailing address: Office of Finance and Administration Attention: Overpayments Unit P.O. Box 1437, Slot WG-2 Little Rock, AR 72203.