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Medical Services – Appendix C, Verification of Citizenship, Alien Status and SSN Enumeration

Revised (05/18) SSNs that have mismatched through the electronic verification process will be submitted to the queue with a message that the SSN could not be verified. To resolve the mismatch, first check for obvious mismatches, (e.g., errors in keying the SSN, sex, name or date of birth). Next check SOLQ to determine if a correction can be made in the system from the SSA data on SOLQ. Other methods of resolving a mismatch include: • Viewing the social security card. The name in the system must match the name on the social security card; and • Viewing a copy of the birth certificate or other proof of age or date of birth mismatch. Household Cooperation in Clearing the Mismatch When declared SSNs are returned by SSA as unverified, it is often necessary for the household to furnish the information necessary to resolve the mismatch. A request for contact must be issued by the caseworker to advise the recipient of the mismatch, what caused the problem (e.g., name is incorrect) and what information must be provided to resolve the problem. The recipient will be given 10 days to furnish the information. If the household does not furnish the needed information by the end of the designated 10-day period an advance notice of adverse action will be issued. The notice will specify that: 1. the recipient has 10 days to furnish the information needed to clear the SSN mismatch; 2. failure to provide the information will result in terminating eligibility for the individual whose SSN has not been verified or closure of the case if applicable; and 3. If there are problems in obtaining the needed material the recipient should contact the DCO county office at once. If the recipient claims that the information needed to clear the mismatch report cannot be furnished, the caseworker must substantiate the inability to provide the needed information. For example, a household may claim it cannot verify a name change because official records were destroyed in a fire. The case worker would attempt to verify the occurrence of the fire because SSA records cannot be corrected without the missing documentation. If the caseworker verifies that the recipient cannot provide the information needed to verify the SSN, the individual may continue to participate if otherwise eligible.