Page 55

5

Stand-Beside Vendor – eWIC software is on a WIC only, single function POS device that accepts WIC payments. Vendors using a stand-beside device must reconcile the eWIC transaction to their Electronic Cash Register (ECR) system. Single function POS device:

Solely used to process eWIC transactions. Requires a “double scan” – first with the stand-beside device and second through the grocer’s ECR system.

Vendors will also contact the state’s eWIC processor for: Assistance with setting up a stand-beside POS system. Assistance with updating stand-beside contract documentation. Stand-beside POS maintenance, training, troubleshooting, and replacement. Transaction history, settlement information, disputes, and reconciliation procedures. Support system adjustments and resolution of out-of-balance conditions.

eWIC System Installation, Upgrades, and Maintenance

Vendors must comply with the following policies regarding eWIC POS system installation, upgrades, and maintenance:

1. Connect the vendor’s POS system for each eWIC device/outlet covered by the WIC vendor agreement to the state’s eWIC system at least once each 24-hour period to download reconciliation files and the Alabama WIC Approved Product List (APL). 2. Maintain an Alabama eWIC processor certified POS eWIC system that is available for WIC redemption processing during all hours the store is open. 3. Request the Alabama eWIC processor to re-certify the vendor’s POS system if the vendor alters/revises the system in any manner that impacts the eWIC redemption/claims process after initial certification is completed. The following applies: If the POS eWIC system is reconfigured or modified by the vendor and/or other parties in such a way that the eWIC POS system no longer exhibits the required system accuracy, integrity, or performance required and under