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TABLE OF CONTENTS Table of Contents Introduction to WIC ............................................................................................................................. 1 Alabama eWIC Cards .......................................................................................................................... 2 Lost eWIC Cards.................................................................................................................................. 2 eWIC Vendor Enablement and Certification ...................................................................................... 3 Level 3 Certification .............................................................................................................................. 4 Point of Sale Systems .......................................................................................................................... 4 Processing eWIC Transactions .......................................................................................................... 7 Understanding eWIC ............................................................................................................................ 8 The Approved Product List ................................................................................................................... 8 Understanding the Benefit Balance ...................................................................................................... 9 Processing an Integrated eWIC Transaction ...................................................................................... 10 Processing a Stand-Beside eWIC Transaction .................................................................................. 12 Additional eWIC Transaction Requirements ....................................................................................... 12 Receipt Requirements ........................................................................................................................ 13 Troubleshooting an eWIC Transaction ............................................................................................... 14 Manufacturer and Store Promotions .................................................................................................. 15 Returns and Exchanges ..................................................................................................................... 16 eWIC Payment ................................................................................................................................... 17 Vendor Payment ................................................................................................................................ 18 Vendor ID Number ............................................................................................................................. 18 Administrative Responsibilities ....................................................................................................... 19 Vendor Agreement ............................................................................................................................. 20 Minimum Stock Requirements ........................................................................................................... 20 Infant Formula .................................................................................................................................... 21 Price Survey Requirements ............................................................................................................... 21 Competitive Price Criteria .................................................................................................................. 21 Vendor Status Changes ..................................................................................................................... 22 Vendor Training ................................................................................................................................. 24 WIC Acronym and Logo ..................................................................................................................... 26 Shelf Labels ....................................................................................................................................... 26 Incentives ........................................................................................................................................... 27 Vendor Communications .................................................................................................................... 27 Vendor Information Publication .......................................................................................................... 28 WIC Compliance ................................................................................................................................ 29 Methods of Investigation .................................................................................................................... 30 Overcharging ..................................................................................................................................... 31 Vendor Claims ................................................................................................................................... 31 Vendor Disqualification ...................................................................................................................... 32 Appeals .............................................................................................................................................. 32 Complaint Process ............................................................................................................................. 33 Confidentiality..................................................................................................................................... 33 Sanction Schedule ............................................................................................................................. 34 Minimum Stock Requirements ........................................................................................................... 38 eWIC Definitions and Abbreviations ................................................................................................ 42 Available WIC Materials .................................................................................................................... 44 USDA Nondiscrimination Statement ............................................................................................... 45 Anti-Discrimination Clause .............................................................................................................. 46