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State Plan Checklist - CASELOAD MANAGEMENT 8/14/2026 Page 3

2. Monitoring No-Show Rates

a. The State agency has (check all that apply): [X] Standards defining acceptable no-show rates [X] Policies and procedures designed to assist local agencies to improve no-show rates. Please attach. [ ] Sanctions that may be applied to local agencies that have chronically unacceptable no-show rates. Please attach. [X] Provides regular feedback to local agencies concerning no-show rates [ ] Reports to address appropriate follow-up of no-shows [ ] No specific policies or procedures concerning local agency no-show rates

b. As a matter of standard procedure, the State agency monitors no-show rates through (check all that apply): [ ] State agency does not monitor local agency no-show rates [ ] Local agency reviews [X] Automated reports [X] Local agency reports on no-show rates [ ] Other ADDITIONAL DETAIL: Caseload Management Appendix and/or Procedure Manual (citation):

AL WIC Procedure Manual Chapter 1 Program Administration Attachment 1-2 Quarterly Monitoring Report, Chapter 9 - Reports -AL Missed Appointments Report B. Allocation of Caseload

1. The State agency considers the following factors in its initial allocation of caseload to local agencies in a program year (check all that apply): [ ] Percent of target population served by local agency's service area [ ] Analysis of no-show, void, non-redemption rates by local agencies [ ] Participation by priority and category [ ] Special population pockets [ ] Waiting lists [ ] Staffing/ability of local agencies to serve caseload [X] Prior year caseload