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Alabama WIC Program Continuity of Operations Plan When Crossroads is Unavailable Reviewed Date: 08/01/2026
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Alabama Women, Infants, and Children (WIC) Program Business Continuity Plan for Local Agency Operations in the Event Crossroads is Unavailable Prerequisites: • Staff has been trained on the Business Continuity Plan as part of WIC’s response during disaster or emergency situations. • Crossroads Downtime forms are available to document certification and other activities (e.g., nutrition education, care plan, changes in family/participant demographics, food prescription). • Staff has run the AL Master Participant List report from Crossroads monthly and printed or saved it to a local device or jump drive. • All Crossroads data is replicated to databases at the ADPH disaster recovery site. o If one or more clinics are down, the state office and other clinics assist with reporting and information sharing. The clinic staff will complete certifications on paper as stipulated below and benefits can be loaded remotely. o If the state office is down, a copy of the main application server would be installed at the disaster recovery site and users would be given an alternate URL to access Crossroads.
When Crossroads is initially unavailable, and duration is uncertain: • Check with local IT support to determine if a local problem. • If not a local problem, notify AL Help Desk and appropriate AL Crossroads staff. • Continue to certify participants using Crossroads Downtime forms. • Order special formulas from State WIC Office.
When Crossroads is expected to be unavailable for a week or longer: • Continue to certify applicants: o Complete new certifications by completing the Crossroads Downtime forms. o Complete subsequent certifications by reviewing the AL Master Participant List and completing the Crossroads Downtime forms. • Continue to provide classes, individual nutrition education, assessments: o Ask family about any changes in demographic or personal information, and food prescription. Document any reported changes on the Crossroads Downtime form. o Complete the Crossroads Downtime form to document services.