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Page 13 – Alabama WIC Vendor Agreement FY 2027-2029 3. Using a “scan book” or similar device in which a UPC label(s) in such book or other device are used in place of scanning the product UPC directly from the product being sold. 4. Failure to comply with the eWIC operating rules, standards and technical requirements established in the current Operating Rules, and the Technical Implementation Guide (TIG). 5. Attempting to seek restitution from a participant for a rejected eWIC transaction. 6. Accepting eWIC card or cards in promise of providing foods at a future date or at a different location. 7. Contacting a WIC participant regarding an improperly processed or rejected eWIC transaction. Category III Warning on First Offense; On Second Offense, $400.00 Fine and Vendor Submits a Written Corrective Action Plan and Attends Mandatory Training as Defined by the Department; On Third or Subsequent Offense, Disqualification for 12 Months. 1. Failing to properly process eWIC or accepting an eWIC transaction outside of the valid dates to use. 2. Issuing a rain-check or IOU when unable to process an eWIC transaction. 3. Failing to mark the price of a WIC-approved food on the shelf or item. 4. Stocking a WIC-approved food outside of the manufacturer’s expiration date. 5. Failing to provide the quantity or type of infant formula specified on the eWIC account. 6. Requiring a separate check-out lane for WIC participants. 7. Failure to offer a WIC participant any courtesy offered to other customers, including, but not limited to, a buy one get one promotional opportunity or the use of a store loyalty card, manufacturer and/or store coupon. 8. Threatening or abusing, either verbally or physically, a WIC participant or WIC personnel in the conduct of official WIC business. Category II Warning on First Offense; On Second Offense, $300.00 Fine and Vendor Submits a Written Corrective Action Plan and Attends Mandatory Training as Defined by the Department; On Third or Subsequent Offense, Disqualification for Nine Months. 1. Requiring additional ID besides the Personal Identification Number (PIN), in order to process an eWIC transaction. 2. Allowing the purchase of a WIC food in an unauthorized container size. Category I Warning on First Offense; On Second Offense, $200.00 Fine and Vendor Submits a Written Corrective Action Plan and Attends Mandatory Training as Defined by the Department; On Third or Subsequent Offense, Disqualification for Six Months. 1. Allowing the exchange of a WIC food item obtained with an eWIC card, other than items that are defective, spoiled, or outside their sell/use date at time of redemption. 2. Allowing a refund for a returned food item. 3. Requiring the purchase of a specific brand if more than one WIC approved food brand is available and allowed by the Alabama WIC Program. 4. Failure to provide employee training on WIC procedures and on how to process eWIC transactions. 5. Requiring WIC customers to purchase all items in the eWIC account. 6. Failure to provide a WIC participant an itemized cash register receipt with each eWIC transaction. 7. Vendor making or keeping a record of a participant’s name or WIC identification number after an eWIC card is transacted by or on behalf of a participant for which payment has been denied by the WIC Program. [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK.]