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The agency shall not deny or dismiss a request for a hearing unless: 1. The request is not received within the time specified in Section 1506. 2. The household or its representative withdraws the request in writing. 3. The household or its representative orally withdraws the request and the hearing officer confirms the withdrawal in writing. a) The household’s right to verbally withdraw a hearing request may be discussed with the household or its representative when the issues related to the hearing have been resolved. However, coercion or actions which would influence the household or its representative to withdraw the fair hearing request are prohibited. b) The household has 10 days from the date it receives written notification of the verbal withdrawals to advise the county department or Food Assistance Partnership of its desire to request reinstatement of the hearing. The household has one opportunity after it verbally withdraws its hearing request to ask for a reinstatement of the hearing and remain eligible for continuation of benefits. Failure to request a reinstatement does not interfere with the household’s rights to subsequently request a hearing on the same issue within 90 days of the original action. It also does not interfere with the household’s rights to request a hearing and possible continuation of benefits on a new issue. c) The county staff must notify the Food Assistance Partnership immediately upon receipt of a verbal withdrawal or a request to reinstate the hearing. 4. Subsequent to the hearing request, mail sent to the household by the agency (county or state) is returned as “moved – no forwarding address”, “addressee unknown”, “no such address”, or “unclaimed”. The county must notify the Hearing Officer as soon as possible of the situation with a copy of the envelope and documentation of efforts to clarify/locate the household. 5. The agency action cited is specifically excluded from the hearing process, such as: a) The request is merely to dispute an order by FNS to reduce, suspend or cancel benefits. b) The request is based solely on the issue of non-compliance with another program’s requirements. The determination of non-compliance must be made by the other program. 6. The household or its representative fails without good cause to appear at the scheduled hearing or fails to arrange a postponement.