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4. Providing window air conditioner units, fans, portable heaters and electric blankets.

5. Providing alternative shelter which includes the temporary relocation of affected household members.

6. Providing special arrangements with LIHEAP vendors that could include a waiver of deposits/reconnect fees, extending the due date on past due bills, and co-payments between two agencies or between the client and agency.

In situations where vendor company rules or procedures interfere with the deadlines, the local agency may be required to seek an alternative solution. For example, providing a portable heater until the vendor can deliver fuel or restore utility service. Non-cash assistance, as described in #4-#6 above, are acceptable if arranged or provided within the 18-hour or 48-hour deadlines.

3.2.3 Documentation of a Crisis The local agency must record the household's circumstances and the justification for Crisis Assistance in the Customer Notes section of FACSPro. The Customer Notes will appear on the application when printed.

The local agency should also include a copy of the Physician/Nurse Medical Statement in the applicant’s file if one was completed and signed.

Lastly, on the applicant’s FACSPro action plan, complete either the “LIHEAP Crisis Award (Resolved in 48 hours)” task or the “LIHEAP Life-Threatening Crisis Award (Resolved in 18 hours)” task.

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4. Providing window air conditioner units, fans, portable heaters and electric blankets.

5. Providing alternative shelter which includes the temporary relocation of affected household members.

6. Providing special arrangements with LIHEAP vendors that could include a waiver of deposits/reconnect fees, extending the due date on past due bills, and co-payments between two agencies or between the client and agency.

In situations where vendor company rules or procedures interfere with the deadlines, the local agency may be required to seek an alternative solution. For example, providing a portable heater until the vendor can deliver fuel or restore utility service. Non-cash assistance, as described in #4-#6 above, are acceptable if arranged or provided within the 18-hour or 48-hour deadlines.

3.2.3 Documentation of a Crisis The local agency must record the household's circumstances and the justification for Crisis Assistance in the Customer Notes section of FACSPro. The Customer Notes will appear on the application when printed.

The local agency should also include a copy of the Physician/Nurse Medical Statement in the applicant’s file if one was completed and signed.

Lastly, on the applicant’s FACSPro action plan, complete either the “LIHEAP Crisis Award (Resolved in 48 hours)” task or the “LIHEAP Life-Threatening Crisis Award (Resolved in 18 hours)” task.