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(1) the minor is the subject of exceptional circumstances; or (2) another appropriate setting is not available for the minor. (b) The provider of a shelter for runaways shall promptly, but within one state working day, inform the department of a runaway minor in the shelter (1) who claims to be the victim of child abuse or neglect; (2) whom the provider has reasonable cause to suspect has been a victim of child abuse or neglect; or (3) whom the provider has reason to believe is evading the supervision of the department, the person to whom the department has entrusted supervision, or the minor's legal guardian. (c) In this section, “child abuse or neglect” has the meaning given in AS 47.17.290. Sec. 47.10.396. Confidentiality of records. If the department requires record keeping by a shelter for runaways or by a corporation that is licensed to designate shelters for runaways, records of the shelter and the corporation that identify a runaway minor who has been sheltered in a shelter for runaways or has sought assistance from a shelter for runaways are confidential and are not subject to inspection or copying under AS 40.25.110 — 40.25.120 unless (1) after being informed of the minor's right to privacy, the minor consents in writing to the disclosure of the records; (2) the records are relevant to an investigation or proceeding involving child abuse or neglect or a child in need of aid petition; or (3) disclosure of the records is necessary to protect the life or health of the minor. Sec. 47.10.398. Immunity from liability. (a) A person in a shelter for runaways, or in a home for which an application to be designated a shelter for runaways is being considered by a corporation licensed for that purpose by the department, that is operated in a manner that is consistent with AS 47.10.392 — 47.10.399 and regulations adopted under those sections is not criminally liable under AS 11.51.130(a)(4). (b) Except as provided in (c) of this section, the provider of a shelter for runaways, or of a home for which an application to be designated a shelter for runaways is being considered by a corporation approved for that purpose by the department, that is operated in a manner that is consistent with AS 47.10.392 — 47.10.399 and regulations adopted under those sections and the members of the provider's household, other than a runaway minor, are not liable for civil damages as a result of an act or omission (1) in admitting or refusing to admit a runaway minor to the shelter or home; or (2) by a runaway minor who is sheltered in the shelter or home. (c) The provisions of (b) of this section do not preclude liability for civil damages as a result of recklessness or intentional misconduct.