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(1) review and audit records in the files of the family, provider, designee, or department;

(2) make announced or unannounced inspections of the premises where child care is provided;

(3) interview family members, the provider, the provider’s staff, and others;

(4) review any other information available to the department;

(5) take other actions necessary to determine whether an incorrect payment occurred. (b) The family or provider shall cooperate with the department or designee, provide any information requested during an investigation conducted under this section, and provide any information necessary to assist the department or designee in completing the investigation. (c) Based on any investigation conducted under this section, the department will determine whether an incorrect payment of program benefits or an intentional program violation has occurred and will take action under 7 AAC 41.420 or 7 AAC 41.425 as appropriate. (Eff. 6/23/2006, Register 178; am 1/5/2017, Register 221) Statutory Authority: Authority: AS 47.05.010 AS 47.25.001 7 AAC 41.420. Incorrect payment of program benefits. (a) An incorrect payment of program benefits occurs if a family or provider receives a benefit or payment to which the family or provider is not entitled or does not receive a benefit or payment to which the family or provider is entitled under AS 47.25.001 — 47.25.095 and this chapter. (b) If the department determines under 7 AAC 41.415(c) that an underpayment of program benefits for a participating family or to a provider has occurred, the department will provide written notice to the family or provider that includes

(1) the determination and basis of that determination;

(2) the dollar amount of the underpayment; and

(3) how the department will correct the underpayment of program benefits. (c) If the department determines under 7 AAC 41.415(c) that an overpayment of program