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(1) the scope of services and geographic service area;

(2) conditions for acceptance, transfer, discharge, and continuing care of patients;

(3) treatments and procedures performed in the home by each of the services;

(4) infection control policies and practices;

(5) coordination of services;

(6) clinical records;

(7) patient teaching;

(8) intravenous infusion and aseptic technique;

(9) patient safety assessment;

(10) emergency care;

(11) personnel qualifications, responsibilities, and job descriptions;

(12) program evaluation;

(13) the administration, supervision, coordination, and evaluation of services provided through subunits and branch offices of the agency;

(14) patient care equipment and preventive maintenance;

(15) the process for investigation, documentation, and resolution of a complaint made by a patient or the patient’s family or guardian;

(16) an advance declaration relating to the use of life-sustaining procedures; and

(17) abuse, neglect, or mistreatment. (Eff. 9/6/96, Register 139) Statutory Authority: Authority: AS 18.05.040 7 AAC 12.534. Patients’ rights. (a) The governing body of a home health agency shall protect and promote the rights of its