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later than one business day after observing or learning of the critical incident. (b) A provider agency shall develop and implement a system to manage and report critical incidents that includes

(1) methods for identifying a critical incident;

(2) a protocol for emergency response to a critical incident;

(3) procedures for investigating and analyzing a critical incident to determine its cause;

(4) a plan to ensure that each member of the provider’s staff is trained in critical incident management and reporting; and

(5) a process that ensures timely reporting of a critical incident

(A) to the department and the recipient’s representative; and

(B) to other service providers when necessary to protect recipient health, safety, and welfare; the provider shall maintain a record of names of the providers that are sent incident reports and the date sent. (c) A provider of Community First Choice personal care services that terminates services to a recipient under 7 AAC 127.070 shall refer the recipient to the office of the department responsible for adult protective services or the subunit of the Department of Family and Community Services responsible for children’s services, as appropriate, if the provider has any concern that immediate termination of the provider’s services will place the recipient at risk of harm. (d) In this section,

(1) “critical incident” means

(A) a missing recipient;

(B) recipient behavior that resulted in harm to the recipient or others;

(C) misuse of restrictive interventions; in this subparagraph, “restrictive intervention” has the meaning given in 7 AAC 127.160;

(D) a use of restrictive intervention that resulted in the need for evaluation by or consultation with medical personnel; in this subparagraph, “restrictive intervention” has the meaning given in 7 AAC 127.160;

(E) death of a recipient;

(F) an accident, an injury, or another unexpected event that affected the recipient’s health, safety, or welfare to the extent evaluation by or consultation with medical personnel was needed;

(G) a medication error that resulted in the need for evaluation by or consultation