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(1) agency policies and procedures;

(2) job duties and responsibilities specific to each employee’s job;

(3) recognition of and responses to potential fire, emergency, and home safety hazards;

(4) principles and techniques of infection control; the agency shall verify that its employees, contractors, and volunteers who provide client care, receive training on

(A) universal precautions; in this subparagraph, “universal precautions” means the infectious control precautions that are recommended by the United States Department of Health and Human Services, Centers for Disease Control and Prevention, to be used to prevent the transmission of blood-borne germs such as human immunodeficiency virus and hepatitis B virus;

(B) the prevention, transmission, and treatment of tuberculosis, in accordance with 7 AAC 12.650(a)(1);

(5) ethics and confidentiality;

(6) applicable state and federal law and the agency’s policies and procedures;

(7) functions of other employed health personnel, including functions of hospice volunteers;

(8) coordination of services within the agency and with community services. (i) A full-service hospice agency shall require cardiopulmonary resuscitation (CPR) training every two years for each employee who works directly with clients. (j) To meet the training requirements of this section, a full-service hospice agency shall provide a nurse aide with at least 12 hours of in-service training each calendar year combined with six hours of additional training during the first year of employment. The 12 hours of in-service training must be based on the training needs identified through supervisory visits and the needs of the client being served by the agency. The agency shall provide training for all care duties not included in the basic competency skills identified in 7 AAC 12.333(c). (k) A full-service or volunteer hospice agency shall provide or arrange for a volunteer training and continuing education program that provides, at a minimum,

(1) orientation and training for new volunteers to acquaint them with the philosophy, organization, services, practices and goals of the hospice program;

(2) the psychosocial and psychological aspects of terminal disease;

(3) family dynamics and psychosocial issues surrounding terminal disease, death, and bereavement;

(4) communication skills; and